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  • Customer Service


    Contact Huggalugs
              M-F 9am to 5pm Pacific Time
              or email us
    Shipping & Delivery
              All shipments are sent from Ft Worth TX,USA.  Orders ship within 1-2 business days from receipt of order.
    Shipping to Addresses in the US

    When shipping to addresses within the US we currently offer economy shipping which can take 2-5 days depending on where you are located. If you need expedited shipping, please contact us for a quote.

    Shipping to APO/FPO Addresses

    Your order will be shipped by US mail/Military Postal Service.  

    Shipping to Canada

    When shipping to addresses within Canada you have one choice: 

    • First Class Mail (typically takes 1-2 weeks to arrive)-no tracking is available with this method

    The above time frame does not account for any customs delays. Any duty or taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. When entering your order, please include a telephone number for the recipient at time of checkout.

    Privacy & Security

    Huggalugs respects your privacy and is committed to acting in a responsible manner when it comes to safeguarding your right to privacy. Our Privacy Policy (“Policy”) is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using the huggalugsusa.com website (the “Site”).

    Information We Collect

    When you visit the Site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information that is collected on an aggregate basis as you and others browse Site.

    Information You Provide

    To make online shopping faster and easier, you may register through our Site. As a registered customer, you only have to enter your shipping addresses and billing information once; they can then be securely stored with us for your future use. If you are using a public computer, we strongly encourage you to log out at the conclusion of your session. Your information will still be stored with use but it will not be accessible to anyone else from that computer. Using your unique user name and a password of your choice, you may access your account online at any time to add, delete or change information. You can request that your information be removed from our files by sending an email to huggalugs@aol.com.

    Personal information you may provide includes your name, mailing address, credit card number, home phone number, email address, and items that you identify for placement on a Huggalugs wish list or gift registry in your name.

    Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity, to notify us of your desire not to receive these offers.

    Information We Share With Others

    We do not sell, rent or trade any of your personal information to third parties. We may use the services of third parties to assist us in some administrative activities such as tracking site activity, organizing e-mails, etc.. We require the same level of confidentiality to this information by the third party. We may disclose information when legally compelled to do so, in other words, when we, in good faith believe that the law requires it or to protect the users of our website or the public.

    Secure Information Transmissions

    When you send confidential personal credit card information to us on our web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web site. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card numbers or passwords to us through an unsecured email.

    Website Use/Information Cookies

    Similar to other commercial websites, our Site utilizes a standard technology called “cookies” and web server logs to collect information about how our Site is used. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our Site. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Site, and the websites visited just before and just after our web site. Cookies do NOT contain any personally identifiable information such as your name, address or any financial information on your computer. This information is collected on an aggregate basis. None of this information is associated with you as an individual. This makes it easier for you to move from web page to web page and to complete commercial transactions over the Internet. Cookies make your online experience easier and more personalized.

    If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.

    Removing Yourself From Our Mailing List

    We make it easy to unsubscribe from our email list. Simply click the unsubscribe link in any of our emails. This will take you to an account management page. From there you can choose to unsubscribe. Removal is automatic. If you do not have a Huggalugs email from which to click an unsubscribe button, please contact us at huggalugs@aol.com and we will manually remove you from the list.

    Returns & Replacements
              Please see our return policy HERE
    Payment, Pricing & Promotions

    We accept the following method of payment for all online orders:

    • American Express 
    • Visa 
    • MasterCard 
    • Discover 
    • PayPal

    Sales Tax will be charged on retail orders shipping to Washington State.

    To receive notice of new items and occasional promotions, please sign up for our newsletter.  From time-to-time we will contact you via email with promotion codes. 

    All sales are final on clearance merchandise.

    Viewing Orders

    To view your Huggalugs Online Store order, visit your online account here and log in with your email address and password.

    Online Order Status features include:

    • Check order status
    • Track a shipment
    • Edit shipping or billing information
    • Print an invoice